This Privacy Policy explains how MonsterX ("we", "us", or "our") collects, uses, stores, and protects information when you access or use our website, platform, services, applications, and related tools available through monsterx.me.
1. Information We Collect
We may collect information you provide directly to us, including your name, email address, contact number, company details, account details, uploaded files, campaign details, advertising assets, and other information you submit through our forms or platform features.
We may also collect technical and usage information such as IP address, browser type, device information, pages visited, timestamps, referral data, cookies, and activity logs within the platform.
Where you choose to connect third-party services such as Facebook, Instagram, or other advertising or social media platforms, we may collect and store account identifiers, page identifiers, business asset identifiers, access tokens, and related permissions required to provide the requested integration.
2. How We Use Information
We use collected information to operate, maintain, and improve our platform and services. This may include creating and managing user accounts, supporting ad creation workflows, generating images or videos, processing uploaded customer or campaign data, enabling marketing integrations, providing customer support, monitoring usage, improving system performance, and protecting the platform against abuse or unauthorized access.
If you connect a third-party business or advertising account, we may use the connected data and permissions solely to provide the features you request, such as account connection, campaign setup, audience management, asset selection, ad publishing, and related reporting or support functions.
3. Customer Data and Advertising Data
Some features of the platform may allow users to upload or process customer data, including email lists, names, phone numbers, or segmentation data. You are responsible for ensuring that you have the necessary rights, notices, and lawful basis to upload, use, and process such data through our services.
We do not claim ownership over customer lists, uploaded assets, or campaign materials that you provide. We process such data only as needed to provide the requested platform functionality.
4. Cookies and Similar Technologies
We may use cookies, session storage, local storage, analytics tools, and similar technologies to support login sessions, preferences, usage measurement, security, and feature performance. You may control cookies through your browser settings, though disabling certain cookies may affect platform functionality.
5. Sharing of Information
We may share information with service providers, hosting providers, infrastructure providers, analytics providers, storage providers, and integration partners who support the operation of the platform. We may also share information where required by law, regulation, court order, legal process, or where necessary to protect our rights, users, systems, or business.
If you connect third-party services, certain information may necessarily be transmitted to or from those third parties in order to perform the requested actions.
6. Data Retention
We retain information for as long as reasonably necessary for business, legal, security, operational, or contractual purposes, including maintaining accounts, providing services, resolving disputes, enforcing agreements, and meeting compliance obligations. We may remove or anonymize data when it is no longer needed.
7. Security
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no transmission method or storage system is guaranteed to be completely secure, and we cannot guarantee absolute security.
8. Third-Party Services and Links
Our platform may interact with third-party services or contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or policies of third parties. Your use of those services remains subject to their own terms and policies.
9. Your Responsibilities
You are responsible for ensuring that the information, customer data, uploaded content, and third-party accounts you use with the platform are lawfully obtained and used, and that your use of the platform complies with applicable laws, regulations, and platform rules.
10. Children’s Privacy
Our services are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective or updated date. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
12. Contact
If you have questions about this Privacy Policy or our data practices, please contact us at enquiries@monsterinteractive.asia.